Processing: 3–5 business days

Transit (U.S.): Free shipping; typical delivery 3–5 business days after dispatch.

Freight (LTL): Free professional unloading included. Carrier may call to schedule a delivery window—please provide a reachable phone number.

Tracking: Sent by email once dispatched (events can take up to 24h to appear).

On delivery: Inspect packaging before signing; note visible damage on the receipt and take photos. Report issues within 7 business days.

Easy returns: 30-day free return (U.S.) for items in original condition/packaging.

Start a return: Email support@populaes.shop for an RMA and prepaid label. Unauthorized returns may be refused.

Packing: Use original packaging; secure freight items to a pallet. Drain fuels and let vent 24h before transport (if applicable).

Refund timing: Issued to the original payment method within 5 business days after the return is received & inspected (bank times may vary).

Non-returnable: Used/installed/modified items, missing parts/packaging, opened consumables (unless DOA), items returned with fuel.

• Coverage: Limited warranty for 2 years against defects in materials & workmanship under normal use.
  
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  What we do: At our discretion we’ll repair, supply parts, replace, or credit the item.
  
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  Exclusions: Normal wear items (e.g., blades, belts, oils), damage from misuse, alterations, or improper setup.
  
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  How to claim: Email Support@forestlyequipments.com with order #, description, and photos/video. We’ll guide next steps (parts-in-field, service, or replacement).
  
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  Docs: Keep original packaging & manuals for easier service.